1. Provider, scope, businesses only
The provider is AWL Zentrum Ltd, Basepoint Business Centre, Unit 34 John de Mierre House, West Sussex RH16 1UA, United Kingdom (Companies House 11973273, VAT number GB323909011), operator of BeerGarden24 (“we”).
These terms apply to operators of hospitality businesses such as beer gardens, pubs, restaurants, cafés and bars (“operators”) who take over or manage their listing on BeerGarden24 or book a paid package. They are addressed exclusively to businesses acting in a trade or professional capacity. Before every booking the operator confirms that they are acting as a business for their venue. Consumers cannot book packages.
The general terms of use also apply to the use of the public directory. These terms can be viewed at any time, including before a contract is concluded, at beergarden24.com/mt/business-terms.
2. Free listing
Taking over and maintaining a listing is free of charge. We check every registration by hand and activate it if it is evident that the person may act for the venue. Otherwise we reject it and state the reason.
We publish changed details (opening hours, phone, website, description) after checking them, marked “confirmed by the owner”. The identity of the operator can be seen from the name and address of the venue in the listing.
3. Premium and Premium Plus packages
Premium: the listing appears in the list of its town or municipality and its category ahead of the listings without a package, is highlighted, shows a logo, up to 5 photos and a promotional text and contains direct buttons for calling, the website and directions. On the venue’s own page we show no recommendations of other venues. The operator receives a report on views and clicks in the owner area and monthly by email.
Premium Plus: in addition, placement ahead of the Premium listings in the same town list.
Advertising (add-on package, only together with an active Premium or Premium Plus package): the operator chooses an area – a radius of 25, 50 or 100 km around their venue, their region or the whole country. In this area we show, on lists and town pages of the same category, a banner labelled “Ad” with the name, logo or a photo, a promotional text and the distance, which links to their listing. The banner is not shown in the list of the operator’s own town or on the pages of venues with a package. At most one banner appears per page; per area and category we accept at most 3 venues, which rotate daily. If the Premium package ends, the advertising also ends: we cancel it automatically with effect from the end of its term and stop showing the banner when the Premium package ends. On request, we refund the part of an advertising term already paid for that falls after the end of the Premium package.
In the lists for a region and for the whole country no package has any effect; the normal order applies there.
We owe the described presentation, not a particular number of views, calls or bookings, nor a position in search engines.
4. Order (ranking) and labelling
In the list of a town we sort by distance from the town centre and, at equal distance, by name. In the lists for a region and for the whole country, venues with verified operator information (information we have read on the venue’s website and documented with a source) come first; after that the number of reviews decides, then the name. We choose these criteria because guests in a town are mainly looking for proximity, and in larger areas documented and frequently reviewed venues have the most reliable information.
The ranking can be influenced by payment: listings with a package appear ahead of the others in the list of their town (Premium Plus ahead of Premium). Within a level the order changes daily. We label paid listings as “Ad”. Reviews, opening hours and inclusion in the directory do not depend on any payment. A detailed explanation is available at beergarden24.com/mt/how-we-sort. Advertising banners do not affect the order of the lists; they appear separately above the list and are labelled “Ad”.
We do not operate any hospitality businesses ourselves and do not give preference to any listings other than through packages as described above.
5. Prices and payment
The prices shown at the time of booking apply, plus statutory VAT where applicable. Payment is made in advance for the chosen term (monthly or annually).
Sale, payment and VAT are handled by Link, a service of Stripe (“Sold through Link”). Link issues the receipts and sends them by email; the subscription can be viewed, changed and cancelled at link.com or via “Manage subscription” in the owner area. The terms of Link shown at checkout also apply.
If a payment fails, we may suspend the package services after an unsuccessful reminder; the free listing remains.
6. Term and cancellation by the operator
Packages renew automatically for the chosen term unless cancelled beforehand. The operator can cancel at any time with effect from the end of the current term, in the owner area via “Manage subscription” or by email to kontakt@beergarden24.com. The operator can give up the free listing at any time without notice; it then remains in the directory as an unconfirmed listing, provided it contains publicly known information.
After a package ends, the listing is shown again without a package. Amounts already paid for the current term are not refunded pro rata, unless we have not provided the service.
7. Restriction, suspension and termination by us
We may remove an operator’s content, restrict its display, suspend packages or end the cooperation if (a) content is unlawful or infringes the rights of third parties, (b) information is obviously false or misleading, (c) the person is not entitled to act for the venue, (d) the venue has closed permanently, (e) payments remain outstanding despite a reminder or (f) the operator materially breaches these terms.
We give reasons for a restriction or suspension by email at the latest when it takes effect. We announce a complete termination at least 30 days in advance by email with reasons, unless we are legally or officially obliged to terminate immediately or the operator has repeatedly breached these terms. The operator can clarify the circumstances at any time by email to kontakt@beergarden24.com; if we lift the measure, we restore the previous state without delay.
8. Content, moderation and notices
Operators may only post accurate information about their own venue and texts, logos and photos for which they hold the necessary rights. Unlawful, misleading or offensive content, advertising for other venues and identifiable persons without their consent are not permitted.
Every piece of content from an operator is checked by a person before publication; we do not use automated decisions for this. If we reject or remove content, the operator receives reasons by email and can object by email to kontakt@beergarden24.com.
Anyone can report content they consider unlawful by email to kontakt@beergarden24.com or via beergarden24.com/mt/report-content (please include the exact address of the page, reasons, name and email, except for reports concerning child sexual abuse material). We confirm receipt and communicate our decision.
The single point of contact for users and authorities under the Digital Services Act is kontakt@beergarden24.com (German, English).
9. Rights of use in content
The rights to texts, logos and photos remain with the operator. For the duration of the listing the operator grants us a simple, free right to show them on BeerGarden24 and in previews (search engines, shared links in social networks) and to adapt them technically for this purpose (size, format). There are currently no further sales channels or partner programmes through which we market the operator’s offers.
The operator indemnifies us against claims by third parties based on content supplied by the operator.
10. Data
In the owner area the operator sees the reviews of their listing as well as anonymous monthly totals of views and clicks. The operator does not receive personal data of visitors; we do not collect such data for this purpose either. With advertising, the operator also sees how often their banner was shown and clicked.
We use the operator’s details and contact data to perform the contract; details are set out in the privacy policy. After the contract ends, publicly known information remains in the directory; logos, photos and promotional texts uploaded by the operator are removed from the site when the package expires. On request we provide the operator with the information they submitted by email.
11. Reviews
Paid packages have no influence on reviews. We do not remove or change reviews at the request of the operator, but only according to our moderation rules (e.g. insults or recognisably fake reviews).
12. Liability
We are liable without limitation for intent and gross negligence and for injury to life, body or health. In the event of a slightly negligent breach of essential contractual obligations, liability is limited to the foreseeable damage typical for the contract, at most to the fees paid in the current contract year. Otherwise liability is excluded.
Short outages of the website for maintenance or technical reasons do not constitute a breach of duty as long as monthly average availability does not fall below 98 %.
13. Changes to these terms
We announce changes by email at least 30 days before they take effect; we do not make retroactive changes. The operator can cancel until the changes take effect; the cancellation takes effect no later than 15 days after receipt of our notice. Shorter periods only apply if we are legally or officially obliged to do so or have to avert an immediate danger (e.g. fraud, malware).
14. Complaints and dispute resolution
The operator sends complaints to kontakt@beergarden24.com; we usually reply within 7 days. As a small enterprise within the meaning of Recommendation 2003/361/EC we are not obliged to set up a formal internal complaint-handling system or to name mediators; we are willing to take part in voluntary mediation in individual cases.
15. Final provisions
The law of England and Wales applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of Union law, in particular Regulation (EU) 2019/1150 and Regulation (EU) 2022/2065, remain unaffected. The courts of England and Wales have jurisdiction; we may also sue the operator at its registered office.
Should any provision be invalid, the remainder of the contract remains valid.